Terms of service

Last updated: 25 September 2026

These Terms of Service ("Terms") govern your use of the Numinous website, numinousonline.com, and any purchase made through our website.

By using our website or placing an order, you agree to these Terms.

1. About Numinous

Numinous is an online jewellery brand offering crystal and gemstone jewellery and related products.

Our products are sold online through our website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, dimensions, and other product information are accurate.

However, natural crystals and gemstones may vary slightly in colour, pattern, texture, inclusions, and appearance.

These natural variations are characteristics of the materials and should not necessarily be considered defects.

Product photographs are provided for illustration and may appear slightly different depending on your screen, device, lighting, or display settings.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After your order is placed, you will receive an order confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable
  • There is an obvious pricing or product information error
  • We reasonably suspect fraudulent or unauthorised activity
  • We are unable to fulfil the order for circumstances outside our reasonable control

If we cancel an order after payment has been received, we will provide an appropriate refund.

4. Prices

All prices displayed on our website are in New Zealand dollars (NZD), unless otherwise stated.

Prices may change from time to time.

Any applicable shipping charges will be displayed before you complete your purchase.

5. Payment

Payments are processed through the payment methods available at checkout.

By placing an order, you confirm that you are authorised to use the selected payment method.

6. Shipping

Shipping information, estimated delivery times, and applicable shipping charges are described in our Shipping Policy.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, weather, public holidays, or other disruptions.

7. Returns and Refunds

Our Returns and Refund Policy explains the conditions and process for returns, refunds, damaged products, and incorrect orders.

Nothing in these Terms limits or excludes rights that cannot legally be excluded under applicable New Zealand consumer protection laws.

8. Intellectual Property

All content on the Numinous website, including but not limited to:

  • Brand names
  • Logos
  • Product names
  • Product photography
  • Images
  • Graphics
  • Text
  • Website design
  • Other original content

is owned by or licensed to Numinous unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without our prior written permission.

9. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access to the website or its systems
  • Interfere with the operation or security of the website
  • Copy or misuse website content
  • Use automated systems to access or collect website content in a way that is not authorised

We reserve the right to restrict or terminate access to the website where necessary to protect our business, customers, or systems.

10. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.

Your use of third-party services may also be subject to the terms and policies of those providers.

11. Crystal and Spiritual Information

Information about crystals, gemstones, symbolism, intention, or spiritual practices provided by Numinous is intended for lifestyle, cultural, aesthetic, and informational purposes only.

Our products and related content are not intended to diagnose, treat, cure, or prevent any medical condition.

Nothing on our website should be considered medical, psychological, or professional advice.

12. Limitation of Liability

To the maximum extent permitted by law, Numinous will not be responsible for losses arising from your use of the website or products where such liability can legally be excluded.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot legally be excluded under applicable New Zealand law.

13. Changes to These Terms

We may update these Terms from time to time.

Any updated version will be published on this page with a revised "Last updated" date.

14. Governing Law

These Terms are governed by the laws of New Zealand.

Any dispute arising in connection with these Terms will be subject to the applicable laws and courts of New Zealand.

15. Contact Us

If you have questions about these Terms, please contact:

numinous.org.nz@gmail.com
Numinous
New Zealand