Refund policy

At Numinous, we want you to feel confident when purchasing from us. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order.

Change of Mind Returns

We accept returns for change-of-mind purchases within 30 days of delivery.

To be eligible for a return:

  • The item must be unworn and unused.
  • The item must be in its original condition.
  • The original packaging should be included where possible.
  • Proof of purchase is required.

Customers are responsible for the return shipping costs for change-of-mind returns.

Once we receive and inspect the returned item, we will process the approved refund to the original payment method.

Original shipping charges are non-refundable for change-of-mind returns.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.

Please include your order number and photographs of the item and packaging where appropriate.

We will assess the issue and, where required, provide an appropriate remedy, which may include a replacement, repair, or refund.

Numinous will cover reasonable return shipping costs where the return is required because of a fault, damage, incorrect item, or other issue covered by applicable New Zealand consumer law.

Consumer Guarantees Act

Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act or any other applicable consumer protection legislation.

Where a product does not meet the guarantees required by New Zealand law, you may be entitled to a repair, replacement, or refund depending on the circumstances.

How to Request a Return

Please contact us at numinous.org.nz@gmail.com with:

  • Your order number
  • The reason for the return
  • Photographs, where relevant

We will provide further instructions once your return request has been reviewed.

Please do not send items back before contacting us and receiving return instructions.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow reasonable processing time for your payment provider to complete the refund.

Contact

For return or refund enquiries, please contact:

numinous.org.nz@gmail.com
Numinous
New Zealand