Privacy policy

Last updated: 25 September 2026

Numinous ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from numinousonline.com.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number, where provided
  • Order and transaction information
  • Information you provide when contacting us
  • Website usage and browsing information

Payment information is processed through our third-party payment providers. We do not store your complete payment card details on our own systems.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Communicate with you about your orders
  • Respond to customer enquiries
  • Provide customer support
  • Process refunds and returns
  • Improve our website, products, and services
  • Send marketing communications where you have provided appropriate consent
  • Detect and prevent fraud, security issues, or misuse of our website
  • Meet our legal and regulatory obligations

3. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about new products, offers, collections, and other Numinous updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

4. Cookies and Analytics

We use cookies and similar technologies to operate our website, understand how visitors use our website, improve our services, and support marketing activities.

We may use services such as Shopify, Google Analytics, Google services, Meta, and other third-party platforms to help us understand website traffic and marketing performance.

These services may collect information such as your device type, browser, approximate location, pages visited, and interactions with our website.

5. Sharing Your Information

We may share relevant information with trusted third-party service providers where necessary to operate our business.

These may include:

  • Shopify
  • Payment processors
  • Shipping and delivery providers
  • Website and analytics providers
  • Marketing and advertising platforms
  • Technology and service providers

We only share information where reasonably necessary for the relevant business purpose or where required or permitted by law.

6. International Data Transfers

Some of our service providers may process or store information outside New Zealand.

Where personal information is transferred internationally, we take reasonable steps to ensure that it is handled in accordance with applicable privacy requirements.

7. Data Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

You may have rights to request access to, or correction of, personal information we hold about you.

If you would like to request access to or correction of your personal information, please contact us using the details below.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

The updated version will be published on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

numinous.org.nz@gmail.com
Numinous
New Zealand